Help center
Answers to the questions renters ask most. Can't find yours? Email us at info@silqhaus.com.
Your stay
How long can I stay?
At least 30 days and up to 12 months. Some homes ask for a longer minimum, and where they do, the listing says so. Agreements can be renewed at the end.
Can I view the home before I commit?
Yes. We can arrange a viewing before you sign, and we encourage you to take one.
How many people can stay?
Each home has a maximum number of guests, and the booking card won't let you choose more.
Can I bring a pet?
It depends on the home. Turn on pets when you choose guests, or mention your pet in your request, and we'll check with the owner.
What does the rent include?
It varies by home. Utilities, Wi-Fi and cleaning are included on some homes and not others. If it matters to you, ask when you send your request.
Prices and payment
Why does the monthly price change with the length of my stay?
A home's monthly rent can depend on how long you stay. Some homes have different monthly rates for 1–3, 4–6 and 7 or more months, and some rent only for a full year. The booking card shows the rate for the length you choose, and the price on each listing card says which stay it applies to, for example “on a 12-month stay”.
Which currency am I charged in?
Thai baht. Prices are set and charged in baht, and other currencies on the site are conversions, shown as a guide.
Who do I pay?
MonthlyFinders. You pay us what's due on signing and then your monthly rent; we pay the owner and hold your deposit.
What is “Due on signing”?
What you pay when you sign the rental agreement. Depending on the home, it's either rent in advance plus a refundable deposit, or a fixed amount for that home, plus any applicable service fee. The booking card adds it up for the length you choose.
What is the refundable deposit?
A refundable deposit is money held as security for the home while you stay. It is returned within 30 days of check-out, less any unpaid bills and the cost of repairing damage beyond normal wear and tear. It cannot be used to pay the last month’s rent.
Is there a service fee?
Any applicable service fee is shown on the booking card and paid on signing.
Do I pay anything when I request to book?
No. We'll confirm availability and the price with you first.
Booking
What happens after I send a request?
We'll reply within one working day to confirm availability and the price. If the home isn't available, we'll reply with similar homes we recommend.
How will you contact me?
By whichever way you give us in your request: email, phone, or LINE, WhatsApp, WeChat or Telegram.
Who is my rental agreement with?
The owner of the home. MonthlyFinders helps arrange it and handles the payments.
How do I contact the owner during my stay?
Through us. All messages between you and the owner go through MonthlyFinders: tell us what you need, including anything that needs fixing, and we pass it on and follow up.
Can I cancel?
You can cancel for free until 7 days before your move-in date. Everything you’ve paid comes back, including any applicable service fee.
From 7 days before move-in there is no free cancellation. That includes agreements signed within those 7 days. The deposit and any applicable service fee are kept, and the rest is refunded within 14 days.
Leaving after you’ve moved in ends the agreement early, and the deposit is not returned.
If the owner cancels, we hold your payment and recommend similar homes first. If none of them suits you, we refund everything you’ve paid within 14 days.
Cleaning during your stay
Can I get my home cleaned during my stay?
Yes, if cleaning isn't included in your rent. Book a single clean on the dates you choose, or a clean every week with our weekly plan, at 10% off. The price depends on the home's size, as shown on its listing:
| Size | One clean | Weekly plan, per clean |
|---|---|---|
| Up to 35 m² | ฿600 | ฿540 |
| 36–60 m² | ฿800 | ฿720 |
| 61–90 m² | ฿1,000 | ฿900 |
| 91–120 m² | ฿1,200 | ฿1,080 |
| Over 120 m² | Quoted | Quoted |
What does a clean include?
About two hours of cleaning:
- floors vacuumed and mopped, and surfaces dusted
- the kitchen counters, hob and sink wiped, and the dishes washed
- the bathroom cleaned and the bins emptied
- beds made, and the linen and towels changed if you leave fresh ones out
It doesn't include:
- laundry and ironing
- the inside of the fridge or oven
- the outside of the windows
- tidying away your belongings
How do I book a clean?
Pick the date or dates you want, tell us, and pay. Every clean is paid for before it happens, and it's booked once it's paid. The weekly plan is paid a month at a time, in advance, and you can stop it before the next month starts.
Do I need to be home?
No. You can be home, or let us in with our spare key.
Can I change or cancel a booked clean?
You can move it to another date during your stay, up to 24 hours before it. The first move is free; each move after that costs ฿200. A booked clean can't be cancelled or refunded. If we have to cancel one, we rebook it for free or refund it.
Using the site
Where are my saved homes?
Homes you save are kept in this browser only. They never leave your device, and they won't appear on another phone or computer.
How do I change my cookie choice?
Use “Cookie settings” at the bottom of any page.
How do you use my personal data?
See our privacy policy.
Property owners
How do I list my property?
See how it works for owners, then email us at info@silqhaus.com.
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